MyTVS, the brand of TVS Automobile Solutions Limited, has forayed into ‘Certified Used Car Warranty’ business in Kolkata. The service can be availed by the customers anytime after the expiry of manufacturing warranty and can be rolled over up to 7 years or 100,000 km whichever is earlier.
MyTVS will offer this service under two categories. Plan A will be offered to cars that are up to five years old or have run less than 60,000 km from the date of first sale of the vehicle. Plan B will be offered to cars that are up to seven years old or have run less than 1,00,000 km from the date of first sale of the vehicle. As a promotional offer, for customers who avail the extended warranty services will be provided with 24×7 emergency roadside assistance support during the warranty period at free of cost.
Launching the service, Sanjay Nigam, President & CEO, TVS Automobile Solutions Limited, said, “Kolkata is a key market for our business and expansion plans and we are happy to launch this service first here. We feel that this service will add a lot of value to car customers in terms of controlling the maintenance expenses of the car and will enhance the re-sale value. With this new service, MyTVS will now be able to provide a gamut of services to multi-brand car customers under one umbrella.”
Speaking on the occasion, Ashish Rajgarhia, Director, TVS Rajgarhia Automobile Solutions, said, “The multi-brand car service business, though new to Kolkata, has been well received by the customers. We have been receiving encouraging response from the customers and will be inaugurating our second facility in Kolkata shortly.” The certified used car warranty service will provide an extensive coverage of parts for cars, subject to a mandatory check-up at the service outlet. The customers will also have the option to choose the services for six months and one year terms.
In order to expand its multi-brand car service business in the Eastern region, MyTVS formed a joint venture with Rajgarhia Automobile Solutions in 2012. Currently it has around 70 outlets (including company owned, franchisee and Joint Ventures
across the four States of South India, Kolkata and Gujarat), and is aiming to increase them to 400 by 2015 across India.
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